Job Description

Job Overview
Knowland by Cendyn is a premier provider of data solutions tailored to the hospitality industry, empowering businesses to thrive through actionable insights and strategic intelligence.
We are currently seeking a Market Data Administrator to oversee the overall health of key data pipelines and ensure the implementation of a comprehensive QA program to ensure our clients have the most up to date and accurate industry information. This role is particularly suitable for individuals interested in gaining hands-on experience in the SaaS industry while accommodating an alternative schedule to support our clients in the EMEA & APAC regions.
Job Responsibilities
Data Management:

• Provide support for the onboarding, execution, and QA of data collection efforts across channels including field reading, self-reporting, and eCollection.
• Ensure the accuracy and integrity of data through regular audits and updates.
• Enhance hotel census data in DataCore and Salesforce.
• Manage relationships with third-party vendors by maintaining consistent communication and conducting quality control reviews of the work performed by said vendors.

Client Support:

• Provide exceptional support to our CSMs and clients across the APAC and EMEA regions via various communication channels, including email, Microsoft Teams, and phone.
• Address inquiries, resolve issues promptly, and escalate complex matters as needed.

Documentation and Measurement:

• Develop and maintain comprehensive documentation of our data collection processes.
• Ensure processes are standardized to bring about repeatable results.
• Measure outcomes and make strategic improvements to processes as needed.
• Map out CRM and Sales & Catering API requirements in EMEA and APAC region.
• Document CRM and S&C system version differences for smoother data-sharing onboarding process, including required configuration changes to receive data.

Special projects:

• Fully support and be a key project team member for Knowland International expansion.

Requirements

• Ability to quickly learn new software systems and coach others on their use.
• Meticulous attention to detail and strong organizational skills.
• Excellent communication abilities, both written and verbal, with a customer-centric approach.
• Capability to work independently and collaboratively in a fast-paced environment.
• Willingness to accommodate alternative schedules to support clients across different time zones in EMEA and APAC.
• Proficiency in Microsoft Office suite especially Excel; familiarity with CRM software is advantageous.
• Prior experience in customer service or data management roles is desirable but not mandatory.
• Ideal candidates will have experience or knowledge of hotel Sales & Catering systems.

Expected Competencies
If you are passionate about leveraging technology to drive meaningful changes in the hospitality industry and are committed to delivering exceptional client experiences, we invite you to apply for the International Market Data Administrator position at Cendyn, supporting the Knowland product.
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills Required