Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

This role involves leading cross-functional delivery of strategic, high value Digital programs. You will be delivering high-impact projects partnering with multiple stakeholders.

The ideal candidate will be adept in program and/or product management and operations. They will be a skilled program and project manager, problem solver, and relationship builder that earns the partner and stakeholder trust.

Responsibilities

• Lead and manage successful delivery of high impact and highly cross-functional program initiatives.
• Coordinate with Product and Engineering teams to drive the execution of large scale and highly dependent technical projects.
• Establish and drive adoption of program frameworks, tools and best practices.
• Contribute to the definition, development and tracking of effective metrics and operational improvements.
• Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with engineering leads to develop program plans, including roadmap, dependency identifications and resourcing plan.
• Escalate urgent issues appropriately and driving them to closure in a timely manner.
• Ability to translate product and operational requirements into actionable items required to implement and successfully launch a program.
• Plan, lead and drive projects through entire lifecycle.
• Foster collaborative partnerships across functional teams including remote teams.
• Identify areas of risk and methods of implementation for large, complex projects.
• Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
• Coordinating with key stakeholders across teams to improve alignment, develop joint priorities with the technology and business teams.
• Manage highly complex issues arising from the implementation of new platform.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Collaborates and partners with different business areas across/within segments or other business areas to ensure all workflow processes and interdependencies are identified and addressed.
• Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services.

• Demonstrated 10-15 years\' progressive management experience, including large-scale Project & Programme Management.
• Proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results, and managing risk.
• Knowledge and management of complex program is a must.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes, and challenge conventional practices.
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
• Project/program management leadership including scope, schedule, budget, quality, risk, communications, procurement, human resources, and integration management.
• Proven competency in strategic leadership, executive communication and influence, organizational agility, cross-team collaboration, drive for results, and written and verbal communications.
• Demonstrated leadership abilities, effective in matrix management and team building.
• Strong communication and interpersonal skills. Ability to speak to technical-level staff and summarize communications for business stakeholders and executives.
• Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
• Change driver \xe2\x80\x93 Significant experience in managing and driving change.
• Highly effective in managing the risk and cost implications of IT contracts or contract negotiations.
• Ability to act as in a consultative manner with both business and IT leaders to align strategy.
• Knowledge in technical program management methodologies.
• Experience taking ownership and delivering results in a fast-paced, dynamic environment.
• Solid understanding of Agile/Scrum methodologies, Project Management, Software Development Life Cycle, Software Quality Assurance methodologies, and familiarity with project management tools and bug/issue tracking system.
• Knowledgeable in Digital Platform will be an added advantage

DBS Bank