Delivery Manager (it Outsourcing)
SG, Singapore
Job Description
Key Responsibilities:
Project Delivery:
Oversee the full project lifecycle of ITO engagements (application development, maintenance, testing), ensuring they are delivered on-time, within scope and budget, and meet quality standards.Client & Stakeholder Management:
Act as the primary client contact. Build trusted advisor relationships, manage expectations, ensure high client satisfaction (CSAT), and identify growth opportunities within existing accounts.Team & Resource Management:
Lead, mentor, and motivate the project delivery team (local and/or offshore). Foster a collaborative and high-performance culture, and ensure effective resource allocation and utilization.Financial Management:
Take full ownership of the project's Profit & Loss (P&L). Conduct precise gross margin analysis, control costs, and drive profitability improvements.Risk & Issue Management:
Proactively identify, mitigate, and manage project risks and issues, ensuring seamless delivery.Qualifications & Experience:
Bachelor's degree or higher in Computer Science, Engineering, or a related field. Minimum 5-8 years of experience in
project/program delivery or delivery management
within theIT outsourcing (ITO) / software services industry
. Proven track record of successfully managingoffshore/onsite delivery models
for international clients. Solid experience inmanaging project P&L, budgeting, and gross margin calculation
. Strong client-facing and stakeholder management skills with excellent communication and presentation abilities. * Ability to work independently in a fast-paced environment. Prior experience working for a Chinese IT service company is a plus.
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Job Detail
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Job IdJD1673987
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned