Job Description

COMPANY DESCRIPTION

NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life through digital services in the area of daily essentials, health and community care, childcare and education as well as financial services.

The Team We believe that diversity is key to driving an innovative, cohesive, productive and fun workplace! Hence, at NE Digital our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one! Contributing to a social purpose through technology, our team of passionate and dedicated folks are spread into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health and among others! Creating technologies that impacts!
DESIGNATION : Deskside Support Specialist

RESPONSIBILITIES
End Users Services is the IT Services and Support team for NTUC Group of Social Enterprises. We are currently a team of about 35 people. We are building a unified digital ecosystem across Social Enterprises for a universal user experience. We take a user-centric approach in our everyday operations and measure our success via service level objectives & customer satisfaction surveys. We work with modern technologies (eg. Chromebooks, Gsuite, VDI, etc) to develop our NTUC Social Enterprises’ future of works.

• Provide Second level IT technical support to NTUC Group and perform other daily IT operational tasks as assigned.
• Technologies to be supported includes :
  • OS - Microsoft Windows 10, IOS, Linux, Android.
  • Hardware - PDAs, PCs, Laptop, Printers, Weighing scale, Wireless access points, Print server and etc.
  • Application - G Suite, SAP, Internal web-based applications etc.
  
  
  
  QUALIFICATIONS
  
  • Preferably with 3 to 5 years of hardware and software installation, maintenance and troubleshooting experience.
  • Experience with OS such as Win 10, Android and IOS.
  • Evidenced problem-solving skills, comfortable navigating ambiguity
  • Thrives in a results-oriented, fast-paced environment
  • People-oriented, customer service mindset
  • Positive, team-oriented mindset, with a natural willingness to always go the extra mile
  • Naturally positive attitude, with the ability to maintain patience and composure under pressure
  • Excellent communication skills