Desktop Engineer
Singapore, Singapore
Job Description
Desktop Engineers
Mandatory Skills EUCD Support
Preferred Skills
Brief Key Responsibilities:
- Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting
- Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes
- Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms
- Handle user requests and incidents through email communication, ensuring proper tracking and timely updates
- Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies
- Process administrative paperwork for IT equipment deployment, replacement, and disposal
- Generate regular reports on support metrics and incident resolution status
- Strong technical knowledge of Windows operating systems and Microsoft Office suite
- Experience with IT service management tools and ticketing systems
- Excellent documentation and administrative skills
- Good communication skills in both written and verbal English
- Ability to work independently and follow established procedures
- Basic understanding of IT security practices and compliance requirements
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Job Detail
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Job IdJD1585837
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned