Job Description

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Our client is a global leader in the logistics industry, specializing in international shipping, courier services and transportation. They are looking for Desktop Engineer to support the team.

As a Desktop Engineer, you are responsible for:

• Daily Desktop IT issues support.
• To maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
• Ensure all VPN, internet, mobile, emails, BB are in good working condition at all times and also prior to users / SMT travel schedules.
• Be on standby to provide 24 hour support for AOH.
• To ensure the functionality and accessibility of all peripherals (mobile, BB, etc.) and handle any BB and Mobile related issues with Mobile Service Provider.
• To deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• To provide the user with basic training to utilize the PC or operations equipment and avoid future problems.
• Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately.
• Provide level 2 support for technical escalation.
• To respond to requests for equipment set up for meetings and presentations
• Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
• To deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• To manage onsite computer room facilities, liaise with Vendor for Schedule maintenance primary contact for onsite Network and connectivity escalation.
• To plan contingency and support robustness from users & SMT IT support perspective.
• To evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and environment
• To manage site IT Asset Management - Software & Hardware Inventory.
• To manage License Compliance.

• Degree or Diploma in Information Services/Business (or equivalent).
• 1 to 2 years' experience in a technical support role for end users.
• Excellent communication and interpersonal skills (English) - spoken and written.

• Working Hour: Monday to Friday 8.30am to 6pm
• Monthly Package: Basic Salary + Transport Allowance + AOH Allowance Bonus: AWS + Performance Bonus