Job Description

Title : Desktop Support -Assistant Team Lead Duration : Permanent Location : TTSH Working days : 5.5 Days(24.7 on Call Support) Responsibilities . Able to handle premium users (VVIP) . Able to Title : Desktop Support -Assistant Team Lead Duration : Permanent Location : TTSH Working days : 5.5 Days(24.7 on Call Support) Responsibilities . Able to handle premium users (VVIP) . Able to manage Site Operation . Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation . Oversee the scheduling and coordinate of the Deskside Engineers . Oversee the training and development of the onsite engineers . Oversee the support for premium users (VVIP) . Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client . Work with client to reach service level target . Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day. . Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism . Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements . Ensure that IMAC executed are updated by next business day to Asset Management Team . Needs to report on a monthly basis the status of the IMAC operation Site supported. . Ensure all operational procedures are current and adhered by the operation team . When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators . Provide suggestions to help improve operations on an ongoing basis. . Monitor and Track Service Levels on a daily and weekly basis . Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties. . Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff . Provide monthly security governance reporting . Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer Requirement Minimum 2 years of relevant experience with adequate technical skills. ITIL Foundation certified(preferred) Cover duty of Team Leader during Team Lead's Absence Support for premium users (VVIP) Ability to handle premium users (VVIP) Provide single point of contact Cover duty of Team Leader during Team Lead's Absence. EA License No. - 14C6941