Desktop Support Engineer / Desktop Team Lead

Singapore, Singapore

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Responsibilities

Provide support requirements at customer\'s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer\'s specifications to ensure customer satisfaction and service operation are achieved
Conduct installations based on customer\'s requirements and company specifications, from site inspections through to final sign-off and acceptance
Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer\'s sites
Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment
Establish and maintain office network accessibility and troubleshooting

Requirements

Shortlisted candidates will be offered a 2 Years Agency Contract employment.

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