Job Description

Attractive Salary

West Area
Career Progression Opportunities
Interested applicants can send your resume to jsjunlim0212(hotmail.com) and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Position: Desktop Support Engineer (Band 2)

• Working Location: Jurong / Tuas (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm /830am-530pm

• Desktop Technician will provide day to day local\\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer\'s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• Ability to work in a project-based environment requiring flexibility and teamwork.
• Performs other duties as assigned.

Minimum Qualifications and Skills

• Bachelor\'s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 2-3 Years working experience in relevant field
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Willing to work off-hours and weekends when required for projects or emergency support.
• 2-3 years\' experience in Windows Desktop support.

In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

LIM JUN SHENG Reg No: R22104301
The Supreme HR Advisory Pte Ltd EA No: 14c7279

Company information

Registration No.

201426535W

EA No.

14C7279

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

The Supreme HR Advisory