Job Description

:Level 1 Desktop Support Engineer - Singapore\xe2\x80\x8bWe\xe2\x80\x99re on the lookout for a skilled and enthusiastic Level 1 Desktop Support Engineer to join our team in Singapore\xe2\x80\x8b! You\'ll be supporting the employees of a well-known, global brand in the food industry, ensuring their technical needs are met efficiently and effectively. This is a one-year contract role with the possibility of extension, offering a fantastic opportunity to work with cutting-edge technologies while developing your career in IT support.What you\xe2\x80\x99ll do:

• Be the first point of contact for employees needing help with their desktops, laptops, mobile devices, or other peripherals.

• Troubleshoot and resolve issues on both Windows and Mac platforms, as well as mobile devices running iOS and Android.

• Set up and configure desktops, laptops, printers, mobile phones, and other peripherals.

• Provide easy-to-follow guidance for users installing new applications.

• Document technical issues and resolutions in our internal system and escalate complex issues to the next level of support when necessary.

• Assist with asset management, office moves, and onsite support, ensuring devices are inventoried and functioning smoothly.

• Offer "White Glove" VIP support to key users, providing fast troubleshooting, proactive support, and tailored training on new tools.

• Work closely with other teams, following instructions to handle smart hands and eyes tasks for network devices and IMAC processes.

RequirementsWhat we\xe2\x80\x99re looking for:

• Technical expertise: A Bachelor\xe2\x80\x99s degree in Computer Science (or related field) and certifications like CompTIA A+ or MCP.

• Hands-on experience: At least 18 months of experience in IT support, with a solid grasp of troubleshooting.

• Problem-solving skills: You love taking on challenges and finding creative solutions to technical issues.

• Communication: Strong interpersonal and customer service skills are a must.

• Flexibility: You\xe2\x80\x99re adaptable, ready to handle a dynamic work environment, and available for occasional off-hours or weekend shifts.

Location: 21 Biopolis Road - Nucleos North Tower #05-10 Singapore 138567BenefitsJoin us to work with a leading brand, gain valuable experience, and make an impact!

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