Are you ready to take your IT support career to the next level? As a
Desktop Support Engineer
at ESP Global Services in Singapore, you'll play a vital role in delivering top-tier technical support, solving complex issues, and ensuring smooth operations for our clients. You'll be the go-to expert for troubleshooting hardware, software, and connectivity problems, and you'll have the chance to get hands-on with cutting-edge technologies while supporting exciting, project-based business needs.
What You'll Do:
Troubleshoot and Resolve:
Diagnose and resolve hardware, software, and connectivity issues with precision, all while adhering to security compliance and warranty standards.
Hands-On Support:
Get your hands dirty--install, troubleshoot, and repair desktops, laptops, printers, and other essential peripherals.
Smart Hands Support:
Assist with network hardware and other physical tasks, including routers, firewalls, switches, and more, following expert instructions to keep systems running smoothly.
Customer Service Excellence:
Respond to incidents and service requests, delivering fast, efficient solutions to ensure client satisfaction.
Deploy and Maintain:
Help with software and OS deployments (using MSCM, WDS, MDM tools) and ensure desktop devices are fully supported and regularly updated.
What You'll Bring to ESP:
2-5 years of IT field support experience, including troubleshooting hardware, software, and OS issues.
Proven expertise in
desk-side support
and
PC break/fix
with basic Windows OS administration skills.
Solid understanding of Microsoft desktop software and wireless networking.
The ability to thrive under pressure and maintain composure in fast-paced environments.
Strong English communication skills--additional languages a plus.
Physical readiness
: Able to lift or push 20-40 kg of equipment when necessary and stand or kneel for extended periods.
What's in it for You?
Endless Learning & Development:
With access to extensive training resources, we'll help you grow your career with customized learning journeys tailored to your aspirations.
Career Growth:
Whether you want to become a subject-matter expert or expand your skillset into another IT domain, we'll help you get there.
Inclusive Culture:
We value diversity and inclusion and believe that every unique individual contributes to our success.
Competitive Salary & Benefits:
We offer a competitive salary, PTO, holidays, and access to Perk box discounts.
Who We Are:
ESP Global Services has been a trusted IT partner since 1992, providing customized 24/7 global IT support solutions to businesses worldwide. Our clients rely on us for seamless IT support in the most demanding industries, such as aviation. We're fully ITIL-aligned, ISO-accredited, and dedicated to providing best-in-class IT service management.
Join a
global community of exceptional people
, driven by a shared vision to exceed expectations and deliver customer delight every time.
If you're passionate about IT support and want to be part of an industry-leading team,
apply today
and let's explore how you can grow with us!
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