Perform IT equipping and de-equipping for new hire/user onboarding, staff transfers and staff exit clearance
Provide end user computing device support in installation, upgrading and setting up operating system (Windows), support and troubleshooting operating system (Windows and MacOS)
Responsible for Level 1 troubleshooting, including networks, application systems M365 services and escalate to the resolver group for Level 2 troubleshooting based on escalation matrix
Provide desktop engineer support for onsite and remote locations
Manage and update IT equipment and ensure compliance with IT lifecycle policies and processes
Requirements:
NITEC/Diploma in IT
Knowledge in troubleshooting computer hardware & software
Experience in IT Helpdesk is preferred.
Normal office hours with 5-days work week
Work location: Pioneer, Buona Vista and One-North
Maestro Hr damien lee tian hong R1106726 16C8462
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