Job Description

Job Scope:

Customer Relationship Management (CRM) implementation:

• to assist in business analysis functions in scoping and managing requirements
• to assist in information gathering and fit-gap analysis, in collaboration with stakeholders
• to assist in developing business case and articulate potential impact of solution with stakeholder
• to assist in mapping of the business requirements to application system and ensure overall design, development and implementation aligns with requirements
• to assist in assessing the overall testing comprehensiveness and effectiveness to ensure application meets quality requirements

Industry Engagements:

• to coordinate with stakeholders in managing engagement requests
• to assist in preparation of engagement assessments for internal reviews
• to assist in compiling and collating data for analysis and submissions
• Other admin support activities required from time to time
• Degree in Computer Science, Information Systems, Information / Infocomm Technology, Computer or Electronics Engineering or related discipline
• Minimum 1 year working experience in ICT Industry or related domains

Requirements:

• Degree in Computer Science, Information Systems, Information / Infocomm Technology, Computer or Electronics Engineering or related discipline
• Minimum 1 year working experience in ICT Industry or related domains
• Proficient in MS office applications
• Good at working with large amounts of data, basic data analysis and reporting
• Good communication skills, both oral and written, with ability to influence stakeholders
• Good analytical, organization and planning skills
• A team player who is able to work independently
• Prior experience in using CRM applications will be an advantage

Location: Pasir Panjang

Salary: TBA

Contract Period: 01/11/2023 to 31/10/2024

Working Hours: Full Time (42 hours / week)

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