Job Description

The Digital Exp Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.

Responsibilities:

• Would be responsible for managing one or more Digital product verticals within the team
• Plays a key role in developing and managing the implementation of features within this vertical (Citibank Online and Citi Mobile App) for existing customers across businesses
• Manages key projects/digital initiatives and delivers positive outcomes in line with business deadlines. Works with the Business product teams to deliver priority features to customer facing platforms
• Performs Product Management on medium to large scale projects from inception through to delivery
• Suggest innovative ideas and improvements in the customer journey to improve responses and design, and work as problem solver for key initiatives
• Build the capability to monitor the mobile app performance for the new features
• Work with the other Digital Product Managers to share the best practices across the team
• Leverage local and regional relationships to ensure delivery of key projects and initiatives
• Manages key projects/digital initiatives and delivers positive outcomes in line with business deadlines
• Meet Key Performance Indicators; meet Customer Satisfaction and Net Promotor Score goals
• Support monthly releases and perform business sanity testing
• Adhere to the product governance and ensure sufficient approvals are obtained prior to the launch of every digital feature
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5 to 8 years of experience
• Experience working within a Product and/or Project Management role within a large institution
• Strongly client-obsessed with a focus on delivering solutions that work for end customers rather than delivering projects
• Excellent numerical/analytical capability
• Consistently demonstrates clear and concise written and verbal communication
• Ability to think strategically and then execute upon that design
• Proven ability to plan and coordinate multiple streams of work to effectively deliver high-quality, sustainable results as required by the business
• Ability to handle multiple tasks and prioritize workload
• Lateral thinker who demonstrates drive and commitment to delivering innovative solutions
• Customer-centric
• Adaptable and resilient

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group: Product Management and Development



Job Family: Digital Product Management



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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