Job Description

22 September 2023

An exciting opportunity for a Digital Product Manager with one of our leading clients in the Banking domain.

Mandatory Skill(s)

• Ideal candidate will have 1-4 years of experience in Digital Product Management;
• Must have a deep understanding of digital platforms and marketing campaigns;
• Good level proficiency in MS Word, PowerPoint, Excel, Canva, SEO/SEM, Adobe Photoshop (or equivalent), and Webflow with excellent creative skills.

Desirable Skill(s)

• Banking experience would be a big plus.

Responsibilities

• Develop ideas to grow card customer penetration and acquisition channel share by leveraging our digital platforms;
• Lead and coordinate the development of key digital initiatives with various stakeholders from onboarding to fulfillment;
• Conduct experiments to assess market adoption and iterate continuously to achieve the desired outcome;
• Design Customer Journey with data in mind;
• Work closely with a wide range of stakeholders on customer immersions to understand the customer job to be done and define a digital experience that truly meets customers\xe2\x80\x99 needs across different digital touchpoints;
• Analyse and leverage internal data to identify areas of opportunities to increase penetration of digital adoption;
• Support with PayLah platform end-to-end spend promotions set up and manage the delivery of campaigns within projected timelines;
• Engage Product and Business Analytics on targeted marketing campaigns to target the right customers;
• Work closely with a wide range of stakeholders on customer immersions to understand the customer job to be done and define a digital experience that truly meets customers\xe2\x80\x99 needs across different digital touchpoints;
• Drive customer immersion by listening to customer feedback and conducting research on the best and evolving market practices to define the most efficient/customer-friendly UI experience;
• Support post-implementation tasks such as production problem investigation and customer escalation;
• Provide end-to-end support on internal systems migration/implementation and work closely with delivery and technology teams on feature/campaigns testing, implementation, and new requests, including documenting the test scope and processes;
• Manage the resolution of system UAT and production issues with the technology team and business users.

If you are interested in this role, click on the \xe2\x80\x9cApply to this job\xe2\x80\x9d button below or you could also write in with your CV to Jyoti Mittal at quoting the job title.

Lead Technology Recruitment Specialist
Let\xe2\x80\x99s connect via

Sciente Consulting