Job Description

Job PurposeWith the plan to implement Gen AI suite of deliverables for RMG Consumer Credit, he / she will be providing project support from gathering user requirements, formulating test scenarios/test plans, conducting UAT, deliver training as well as LV support.Suite of deliverables include : * CISCO Migration [Auto Dialer]

• CASA Sweep
• On Call Widgets & Call Log Transcription & Summarization
• Recovery Scorecard
• Channel / Timing recommendation

• Work closely with internal stakeholders in CBG Credit to understand and scope out their requirement.
• Support the assessment of change proposals and assist in development of documentation of deliverables.
• Work closely with Tech stakeholders and Vendors on user requirements, specification documents.
• Participate in project activities and meetings.
• Review existing functionalities in the existing system [Auto Dialer Alvaria] and ensure availability in the new system
• Close oversight and tracking of project timeline, activities and actionable items
• Prepare, arrange and conduct any training.
• Provide administration support on any adhoc tasks assigned

• Degree from recognised university, preferably in Business or Computer Science
• Project management experience preferred
• Knowledge in risk management / credit cards / unsecured loans collection processes will be an advantage
• Possess strong verbal and written communication skills
• Team player with good inter-personal and presentation skills
• Meticulous with strong analytical and creative problem-solving skills

DBS Bank