Job Description

Job: Business Support and Management
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 07/Jul/2022, 10:59:18 PM
Unposting Date: Ongoing

The Role Responsibilities As part of the newly created, Organisational Performance & Change Delivery team, within the Financial Crime Surveillance Operations (FCSO) and Transaction Banking (TB) COO organisation, there is a need to create strategic focus on process excellence and performance analytics to improve efficiency, effectiveness and client and business outcomes. This involves scoping and delivering initiatives aligned with the key strategic business priorities and driving a high performing, client focused and collaborate culture. This role reports to the Head of Business Process & Analytics in Organisational Performance & Change Delivery team, within the FCSO and TB COO organisation, and will focus on achieving Process Excellence, utilising lean six sigma tools and techniques and a data driven process engineering methodology Key responsibilities

• Lead improvement projects such as kaizen events and DMAIC projects to identify improvement opportunities and achieve targeted improvements, bringing together cross functional teams and following a structured stage-gate approach
• Scope new process improvement and transformation opportunities working together with process owners and other stakeholders, with the aim to set the change initiatives up for success. E.g., define problem statements, objectives, measure of success, project team resource requirements, and roles and responsibilities
• Execute cross functional initiatives, baseline current state performance, identify and validate root causes, prioritise, and implement solutions
• Establish effective performance management across various levels of the organisation. Provide guidance on building effective and well-balanced management scorecards, as well as operational dashboards to run day-to-day operations
• Demonstrate good application of lean six sigma tools such as CTQ (Critical to Quality) trees, FMEA (Failure Mode Effects Analysis), VSM (Value Stream Maps) and other relevant tools based on improvement need.
• Maintain a relentless focus on removing process waste to optimise capacity
• Perform cost benefit analysis for the opportunities identified and provide sufficient business case for decision making. Revise these cost-benefit analysis and business cases throughout the project/programme lifecycle as required
• Manage projects/programmes ensuring on-time delivery, define and comply programme governance and manage stakeholder expectations throughout the lifecycle of the initiatives
• Actively identify potential risks and issues related to the delivery of change initiatives and propose mitigation actions in a timely manner, escalating major issues
• Provide coaching and guidance to front line in terms of continuous improvement. E.g., effective and data driven root cause analysis (usage of fishbone, 5 whys, pareto analysis), establishing visual management and control plans
• Facilitate workshops for process mapping, idea generation, root cause analysis or others based on project need. Ensure use of collaborative tools to enable effective remote workshops. Ensure adoption of New Ways of Working (NWOW) tools and mechanisms as defined by the Transformation office
• Champion the adoption of Agile and broader NWOW, creating visibility to the achievements and benefits.

Business, Strategy

• Understand Transaction Banking and Financial Crime Surveillance business strategy and align process improvements and metrics to these priorities
• Continuously develop knowledge of business processes and understanding of industry best practice
• Partner with stakeholders across the organisation (CIO, Central Transformation Office, Product/Sales) to develop better and sustainable solutions

People and Talent

• Play a lead role in the FCSO and TB COO organisation strategy to strengthen leadership and team capability and engagement – attracting, developing, and retaining a high-performing, diverse performance management and analytics team
• Lead and support a change mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
• Continually strive to share key relevant knowledge and learnings with the others across the team
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement
• Set the appropriate tone and expectations for the team and work in collaboration with risk and control partners
• Ensure ongoing training and development for professional and personal growth for self and team
• Ensure team structure/capacity is reviewed to enable effective agenda delivery.
• Provide feedback and reward in line with individual performance against the identified responsibilities and objectives.

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Organisational Performance and Change Management Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head, Business Process & Analytics
• Global Strategic Initiative and Business Manager
• Global Head, Organizational Performance & Change Delivery
• Global Head, Cash
• Global Head, Trade
• Global Head, FCSO
• Product Development – for Cash and Trade
• Regional TB & FCSO Operations Heads
• Head Metrics and Measurement
• Data Analytics Teams

Other Responsibilities

• Operational Excellence - You are passionate about operational excellence and efficiency. You have an ability to spot unusual patterns and sharp attention to detail.
• Analytical - Excellent analytical skills, including ability to use business intelligence tools, and sort through complex data to articulate business trends and implications.
• Discipline - Excellent time-management skills and ability to handle multiple tasks simultaneously. Highly process and policy oriented.
• Attitude - Goal-oriented, positive, and proactive. Comfortable in a fast-paced, results-oriented work environment. Ability to communicate effectively with senior leaders.

Our Ideal Candidate

• Certified Lean Six Sigma Master Black Belt or equivalent. Alrenatively experienced Lean Six Sigma Black Belt
• Bachelor’s degree in Engineering, Business, or other related field with 10+ years of technical change expertise
• Experience in Data Analytics & Process mining is preferred
• Qualified Project Manager. E.g., PMP, Prince 2 or equivalent

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see better in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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