Job Description

Main Objectives

• Responsible for the Global BCO program in Region Asia.
• Responsible for customer performance and throughput in Region Asia.
• Define targets for selected accounts in the portfolio.
• Responsible for customer satisfaction/experience for selected accounts in the portfolio.

• Communicates GIM\'s vision and values with the team.
• Responsible for team budget, including headcount, travel and office workstations.
• Closely align with GIM HQ on global strategy and impact on regional level
• Ensure regional strategy for the three selected verticals (Automotive, Chemical and Retail) is established and lived.
• Monitor and drive customer performance and company objectives in line with company strategy.
• Overall responsible for the customer satisfaction for the selected customers in the portfolio.
• Support the team in formulating and agreeing on performance targets with customers to meet both customer expectations and company goals.
• Ensure opportunities are captured and effectively offered in line with company strategy.
• Ensure team targets are met.
• Assist in driving the customer dialogue in the region and build/expand relationship.
• Actively drive and support the team during the tender process and negotiations for Region Asia.
• Serve as a key escalation for our customers, Global Account Managers and other internal stakeholders in RAS.
• Attend customer QBR\'s/negotiations, industry events and other meetings and forums as required. This may include travel both regionally and globally.
• Responsible for the team to deliver committed quality promises (part of 12 Quality promises) to customers.
• Understand our customer business model, pains/needs and requirements.
• Ensure team is using Sales Force as the main source of communication.

• At least five years of relevant experience in Key/Global account management.
• Proven sales ability and negotiation experience.
• Proven leadership skills and track record of leading and motivating a team.
• Analytical with ability to identify market opportunities, good problem-solving and organizational skills.
• Ability to work under pressure and meet deadline.
• Experience with FIS, Qlik View CRM Salesforce and Case Management preferred.
• Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook.

• Good communication skills. Mandarin considered a benefit but not a requirement to communicate with Chinese stakeholders.
• Excellent interpersonal and analytical problem solving skills.
• Willing to take ownership of tasks and responsibility.
• Well organized with good time management skills.
• Ability to recognize and attend to multiple facets in issues and problems.
• Ability to makes sound decisions in ambiguous situations.
• Strong problem solving and organizational skills.
• Ability to come up with creative solutions to solve problems.
• Receptive and able to grasp new ideas and motivation for self-development
• Open-minded, resilient, and agile.
• Ability to take pressure.
• Positive mentality.
• High degree of self-motivation and self-reflection.
• Flexible in terms of travelling.
• Good presentation skills.

Hapag-Lloyd