Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging \xe2\x80\x93 where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world \xe2\x80\x93 helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



Team Summary

Visa Innovation is a global team that drives Visa\xe2\x80\x99s innovation agenda and support Visa\xe2\x80\x99s clients and partners in designing and accelerating new digital solutions that advance the future of commerce. Visa runs innovation centers in various regional headquarters, and this position is for Visa Innovation Center in Singapore which covers all major markets in Asia Pacific including Australia, Singapore, Japan, China, India, Indonesia, and Thailand amongst others. The team believes in curiosity, experimentation, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun.

About the Position

We are looking for a Director of Innovation Engagement, with the goal of driving net new growth for Visa and partners by jointly designing new solutions that leverage Visa\xe2\x80\x99s network of capabilities. The Director \xe2\x80\x93 Innovation Engagement will be responsible for leading all types of client engagements \xe2\x80\x93 discoveries, co-creations, new product development as well as to develop thought leadership narratives which will drive our Innovation agenda. This role would ideally suit someone who enjoys working in a small team of humble and talented people, solving complex problems in a fast-paced environment.

This role will report to the Senior Director, Product Innovation. The role holder will be part of a high performing team that brings a structured solutioning approach, storytelling abilities, agile and digital first mindset to clients, partners and the Visa organization.

Key Responsibilities include:

Lead client engagements (discovery and co-creations) by defining and validating market opportunities and fleshing out potential solutions with inputs from internal SMEs, clients and partners. The responsibilities will include

Defining project scope and approach, ensuring alignment with client and Visa objectives

Designing and delivering qualitative (e.g. ethnographic study) and quantitative research to understand user needs and market landscape

Structuring large and diverse client workshops to design a holistic solution with a cross-functional team of designers, product managers, solution architects and marketers

Ensuring top-quality client deliverables which include the value proposition, UI/UX, product roadmap, product prototype, go-to-market strategy, commercials and solution architecture

Mentoring and training up junior engagement team members

Lead co-creations with the goal of building new Visa capabilities, by defining and validating market opportunities and fleshing out potential solutions with inputs from internal SMEs, clients and partners

Work closely with Visa Product Design & Architecture function and AP Product vertical leads to source and prioritise new product development initiatives engagements

Lead a cross-functional team of SMEs from Visa and client or partner to design a holistic solution and define new enabling capabilities to be built by Visa vs partners

Develop a compelling business case and development roadmap to get senior stakeholders buy-in and ensure successful hand-off to other Visa teams for the next phase of testing and development

Build thought-leadership narratives to continuously drive the Visa\xe2\x80\x99s Innovation agenda \xe2\x80\x93 internally and externally

Why this is important to Visa

The Innovation team is at the forefront of developing and deploying latest payment solutions for clients, partners, and the ecosystem. A successful candidate will accelerate this process, cementing Visa\xe2\x80\x99s position of being the payments leader globally.

What you will need:

Strong understanding of trends and themes in payments and commerce. Futurist outlook and passion for product innovation. Understanding of Visa business and organization strongly preferred

12+ years of work experience with at least 8 years of experience in innovation consulting or digital product development

Experience in translating ambiguous client requirements into meaningful project scope and structuring the right project approach to get to the desired outputs

Proven experience in managing complex, cross-functional projects, with the agility and influential skills to work collaboratively with external and internal stakeholders across markets and functions

Excellent verbal and written communication skills

Minimum of Bachelor\xe2\x80\x99s degree - MBA or Master Degree highly desirable

Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing

Demonstrated capabilities in client engagement at C-level \xe2\x80\x93 communication, presence, and thought leadership, with strong experience in designing and facilitating workshops based on human-centered design principles

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Strong understanding of trends and themes in payments and commerce. Futurist outlook and passion for product innovation. Understanding of Visa business and organization strongly preferred
• 12+ years of work experience with at least 8 years of experience in innovation consulting or digital product development
• Experience in translating ambiguous client requirements into meaningful project scope and structuring the right project approach to get to the desired outputs
• Proven experience in managing complex, cross-functional projects, with the agility and influential skills to work collaboratively with external and internal stakeholders across markets and functions
• Excellent verbal and written communication skills. Knowledge of other Asian languages a plus
• Minimum of Bachelor\xe2\x80\x99s degree - MBA or Master Degree highly desirable
• Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
• Demonstrated capabilities in client engagement at C-level \xe2\x80\x93 communication, presence, and thought leadership - with strong experience in designing and facilitating workshops based on human-centered design principle

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa