Job Description

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city \xe2\x80\x93 steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Job Summary

Reporting to the Director of Food & Beverage, the Director of Banquet Operations is responsible for the overall management of hotel banquet operations. He/she will exercise complete oversight and management over the day-to-day banquet operations, including responsibility for all banquet functions and coffee breaks, developing guest/client relationships with respect to their functions and excellent customer service, managing the daily set-up and break-down assignments, and training colleagues on presentation and service standards, as appropriate.

Key Responsibilities

• To plan and guide the operations, to ensure that events are staffed appropriately, and guest satisfaction is monitored and where appropriate, rectified throughout the guest experience
• Ensure that communication takes place and that daily briefings are conducted, and logbooks are being kept up to date to ensure that all team members are informed of the need-to-know information
• To ensure that the Banquet operational budget is in line and cost are controlled to maximize profitability
• To ensure guest needs and guest expectations are met by providing an efficient and professional service
• Handles guest\xe2\x80\x99s complaints politely, promptly, and professionally
• Communicate effectively with each department and coordinate with other departments
• Ensure all furniture, lighting and other function room features are in full and clean working condition
• Ensure a high standard of cleanliness, maintenance, and adequate provisions of operation equipment
• To collaborate with the culinary team to ensure a consistently good standard of food quality, efficient profitability, and creative presentation
• Oversee time and proper set up of all functions and meetings
• Ensure that a monthly training plan is established, maintained, and conducted for service standards, customer service, and quality presentation
• Develop colleagues through coaching, mentoring and through constant formal interactions at specific yet periodic intervals.

Key Requirements

• Diploma in any discipline
• At least two (2) years of experience as Director of Banquet Operations or equivalent role in an international luxury hotel chain with expansive event space/banqueting facilities and outdoor catering operations
• Excellent communication, people, and customer service skills
• Strong leadership, able to collaborate well with all stakeholders
• Good financial acumen, able to understand financial statements

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/disability/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Four Seasons