Job Description

Job Number 24021565
Job Category Food and Beverage & Culinary
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

This is a one year contractual role, responsible for Event Operations (including Event Planning, Banquets/ Catering, Event Service, Event Technology), working alongside Food and Beverage, Culinary and other disciplines (where applicable) and the Global Meetings & Events team.

The position oversees the strategic business development and implementation of APEC strategies and ensures implementation and pull-through of all brand\xe2\x80\x99s service strategies, initiatives, and programs relevant to Catering and Events in the region. Ensures effective communication of new strategic opportunities to create value for meeting planners. Seeks and encourages innovation; challenges existing processes/ systems/ products to create operational improvements and efficiencies. Ensures Event Operations meets the region\xe2\x80\x99s goals and focuses on strategic planning, growing revenues and maximizing the financial performance of APEC Food and Beverage. Develops and implements strategies for Catering & Events that deliver flawless events and memorable experiences with the aim to improve event planner\xe2\x80\x99s satisfaction and increase incremental catering revenue. This position is also responsible for the planning and execution of internal and regional wide events/ conferences. Closely collaborate with various disciplines & brand teams in the regional office and to work with the respective hotel teams.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in housekeeping or related professional area

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 6 year\xe2\x80\x99s experience in Event Management or related professional area
• International work experience strongly preferred
• Languages: Proficiency in reading and writing in English is required
• Strong team player and ability to foster relationships and collaborate across disciplines
• Good presentation and communication skills

CORE WORK ACTIVITIES

Developing and Executing Catering and Event Strategies

• Partners with Event team and seeks to understand customer value for the property and company throughout the business evaluation process.
• Develops Event Operations strategies that is aligned with the region\xe2\x80\x99s strategies and brand service initiatives and leads its execution.
• Updates market knowledge and aligns strategies and approaches accordingly.
• Explores opportunities that drive profit, create value, encourage innovation; challenges processes/ systems/ products to make improvements.
• Supervises all DOEMs/ Event Management leaders within APEC to ensure that ESS, brand standards and financial objectives are met and compliant with all policies, standards and procedures.
• Compiles information, analyzes and monitors actual catering/event sales against projected.
• Works closely with APEC F&B disciplines team together on initiatives and innovative solutions.
• Identifies Event Management business opportunities and risks by keeping abreast of competitor, industry, economic, and internal information and trends. Solicit input from diverse sources in order to make sound business decisions.

Planning and Executing Internal Events

• Leads execution of all activities for internal events and conferences to support the Event Management team on property.
• Consult internal and external customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Works with the hotel teams to review internal scheduled events and troubleshoot potential challenges/conflicts.
• Leads discussions to review event complexity and proactively avoid service challenges and failures.
• Manages budgets (corporate and internal) to maximize savings and meet customer needs.
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience.

Developing and Maintaining Event Management Goals

• Sets expectations and holds Event Management leadership teams accountable for demonstrating desired service behaviors.
• Reviews financial reports and statements to determine how catering is performing against budget.
• Works with Event Management leadership teams to determine areas of concern and develops strategies to improve financial performance.
• Establishes challenging, realistic, and obtainable goals to guide operation and performance. .
• Identifies key drivers of business success and keeps region focused on the critical few to achieve results.
• Ensures integration of regional catering and event goals in game plans.

Leading Event Management Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Ensures brand and regional business initiatives are implemented and communicated.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., Advisory Board, Quarterly Calls)
• Shares plans with property leadership and ensures action is taken to continuously improve guest satisfaction.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees on property to provide excellent customer service.

Managing and Conducting Human Resources Activities

• Provides guidance and direction, including setting performance standards and monitoring performance. Ensures employees on property receive on-going training to understand guest expectations.
• Plans and executes in market / virtual workshops and trainings

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world\xe2\x80\x99s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott