Job Description

ABOUT FAIRMONT SINGAPORE AND SWISS\xc3\x94TEL THE STAMFORD

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you!

Director of Food & Beverage

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Provides direction, leads and drive strategic plan initiatives in support of company purpose, mission and values
• Directs efficient and effective F&B operation activities of the outlets
• Monitor weekly activity of F&B Sales and ensure they are maximizing the use of resources to penetrate new accounts and promote outlets for private events
• Ensures that quality standards are met and service distinctiveness is practiced
• Promote work environment where employees feel valued, involved and appreciated
• Ensure compliance with corporate and hotel operational policies/guidelines and procedure
• Participate in senior management meetings on financial, operational and ad hoc issues
• Prepares annual division budget and updates monthly forecast with tireless focus on profit improvement
• Ensures revenue is maximized and labour expenses are in control
• Work closely with MARCOM for impactful promotions and marketing activities as to enhance outlets\xe2\x80\x99 position and to increase their revenues
• Plans and conducts tests to identify and improve weakness in service activities
• Monitors volume of business and related labour requirement forecast
• Ensures service and kitchen areas meet standard for cleanliness, proper set up, sufficient supplies and equipment
• Monitors food quality, portion control and provides feedback to culinary team
• Identifies issues/concerns and formulate recommendations for improvement
• Lead the F&B team to personalize the guest dining experience with Heartist approach and ensure the delivery of Service Promise
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Ensures staff is effective and well trained and deviation from service procedures is corrected through on the job training.
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Ensures that established control procedures, liquors\xe2\x80\x99 law and regulations are followed
• Develop own knowledge and skills to grow as a business partner and leader
• Ensuring department operates at the highest level of productivity

Qualifications:

• At least 8 \xe2\x80\x93 10 years in senior Food and Beverage management position, preferably in an international deluxe hotel
• Diploma or Degree in F&B Management
• Good knowledge of F&B operations
• Creative thinking and problem resolution
• Proficient in training skills
• Knowledge in financial and marketing area
• Presentable, well groomed with leadership quality

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Accor