Job Description

Company DescriptionSofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

• Ensuring guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
• Ensuring appropriate hiring, training, motivating, coaching, and developing of department\xe2\x80\x99s team members.
• Responsible for ensuring the smooth daily operation of the Food and Beverage Department.
• Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses.
• Surveying, reviewing and analyzing competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.
• Evaluating changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
• Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Manage the service of food and beverage within the restaurant, caf\xc3\xa9, bar, and in room dining.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
• Regular liaison with the Engineering Department ensuring that maintenance requests are completed quickly focusing on guest needs as a priority.
• Coordinate between Conference and Events, Food & Beverage and Front Office to ensure that preparations for conference events involving Front Office/ Housekeeping have been made.
• Assist in the preparation monthly restaurant, bar, and cafe reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control, namely Managers, Food & Beverage Supervisors/ Team Leaders and Food and Beverage Attendants.
• Prepare weekly and monthly forecasts for restaurant, bar room service and cafe areas.
• Be knowledgeable of and operate within appropriate outlets and hotel liquor licensing guidelines and House Management Policies.
• Any other duties as assigned.

• Minimum 5 - 8 years of experience in a similar role, preferably in a five star luxury setting.
• Proven experience in meeting budgeted and forecasted for costs for payroll/wage costs and department costs.
• Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
• Has a good understanding of luxury guest expectations and desire to meet these expectations.
• Hold legislative qualifications to be eligible for the position.
• Good understanding of Micros, Opera, and other relevant applications.
• Project professional image at all times through personal presentation/ interpersonal skills.
• Desire and ability to mentor, train and develop staff.
• Has awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Ability to assert point of view directly yet tactfully.
• Organize time and work efficiently.
• Excellent numeracy, verbal and written communication skills, English is essential.
• Appreciates and maintains an effective outlet for stress.
• Aptitude for developing promotions and marketing.
• Willingness to work weekends and public holidays as part of the job role.
• A passion for food, wine and the culinary arts that is knowledgeable and effusive.
• Has the aptitude and willingness to undertake further development with Sofitel.

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