Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



Director, Talent Acquisition Asia Pacific

Our Global Talent Acquisition (GTA) vision is: Creating beautiful experiences that attract and hire the world's best talent, in the right job. Simple. Loved. Admired.

Our mission is: We deliver the internal and external talent to fuel the growth and success of ServiceNow.

For our candidates we engage with every day our value proposition is: Where life meets NOW, your personal journey in a place you belong.

Our core values are:

Stay hungry and humble

Wow our customers

Win as a team

Create belonging

We are entering another exciting phase in the evolution of our team: the GTA team is at the centre of fuelling ServiceNow's growth to a $15Bn company and beyond. As such, the dependencies on the global team as a whole include educating, enabling and equipping hiring leaders and hiring managers with:

How to hire the best internal and external talent at scale to meet our headcount growth plans

How to adopt and implement ServiceNow's "Hiring at Now" hiring philosophy into all that we do:

o Provide a meaningful experience, Connecting opportunity to skills, experience, values and purpose

o Manage a fair, inclusive and consistent process: We provide all candidates the same opportunity to succeed

o We hire great people: Diversity of thought, wide ranging experiences, who enrich our culture and are culture-add:

Best practices to implement inclusive hiring practices in all that we do.

This role, the Director, Talent Acquisition, APJ region will continue to evolve, build and lead a high performing team in ServiceNow's fast-paced environment. The person will inspire a growing team of leaders and recruiters, and be focused on growing our APJ go-to-market team.

EXPECTED OUTCOMES OF THE ROLE

Global Talent Acquisition overarching objective: Deliver the internal and external talent to fuel the growth and success of ServiceNow.

Measure: For aligned business groups, consistently attain 98-100%+ of target quarter to quarter.

Global Talent Acquisition overarching objective: Hire diverse talent

Measure: Strive to hire ahead of workforce mix for underrepresented groups in the AP geography for assigned business groups.

Global Talent Acquisition overarching objective: Set high expectations, develop strong teams, and be a "great place to work" in TA.

And here's how you'll succeed

Grow your team and grow yourself

Build a culture in the team characterised by trust, safety, diversity, inclusion, personal growth and subsequently, belonging. These are the underpinnings of a high performing, healthy team!

Drive results and Win as a Team

Collaborating across teams: Leadership and management teams, FP&A partners, Chiefs of Staff, strategy, operations partners and People Partners building, co-creating effective strategies to achieve headcount growth on a sustainable and repeatable basis.

Lead a global Talent Acquisition team that promotes a positive, high-performing, innovative and growth-oriented environment that consistently delivers results. Establish clear goals for both team performance and personal development.

Develop high trust relationships with ServiceNow's leaders to deeply understand long term business objectives and uncover longer term skill gaps.

Invest in the team's core skills of business acumen, long term candidate nurturing, client management and operational excellence, to ensure we deliver a consistent high-quality experience to everyone involved.

Focus on operational excellence including investment in the tools and processes that provide for durable talent pool curation across the function. Increasing the consistency and quality of reporting to provide clear insight into the function.

Continuously refine the candidate and hiring manager experience - you will develop a co-created point of view on what a great experience looks and feels like based on deep candidate empathy and by seeking continuous feedback from stakeholders.

Insights and data-driven: You'll understand the need for meaningful insights to influence strategies and decisions.

Qualifications

To be successful in this role you have:

• Gained formative TA leadership experience building, scaling and leading talent acquisition teams across the Asia Pacific region in a high growth, dynamic, high scale environment across multiple functional domains, including sales recruiting.
• Navigated the complexities of a fast paced Tech company
• An understanding of Sales and GTM strategies within a SaaS business
• Interpersonal skills with ability to communicate with recruiters and hiring managers
• Experience using talent and market insights and data to influence executive-level audiences
• Outstanding teamwork and multitasking skills
• Ability to thrive and prioritize in a dynamic, rapidly changing environment
• Ability to understand & interpret complex business needs and business structures

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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