Job Description

About Circles.Life: Founded and HQ'd in Singapore, Circles.Life has been aggressively expanding across the region since 2016 as the world’s fastest-growing digital telco. As an advanced technology company, our mission is to reimagine communications for the digital consumer and disrupt the multi-trillion dollar telco industry.
Leveraging “Circles-X” — our proprietary digital telco tech platform, we:

• Enable industry-beating customer experiences (50+ NPS, 97%+ CSAT, >4.7 app rating)
• Provide 100% digital onboarding, personalised digital and financial services
• Shave 70%+ of OPEX / CAPEX costs vis-à-vis traditional telco operations

With top-tier PE/ VC funding (Sequoia, Founders Fund, Warburg Pincus), Circles-X, and 500+ Circles.Lifers led by our diverse leadership team, we’ve been able to launch B2C digital telco operations and offer B2B SaaS digital transformation solutions for telcos across Singapore, Taiwan, Australia, Indonesia, and Japan. It now employs 500+ people over 8 APAC offices. It is the portfolio company of notable PE/ VC such as Warburg Pincus, Sequoia, Founders Fund Notable accolades from past years include: Employee Experience Award- Best Rewards and Recognition Programme (2022); Top Telco for Customer Service- Seedly; and Top Employer- Influential Brands (2019) ABOUT THIS ROLE: The Head of Talent Management is responsible for driving end-to-end Talent Management Strategy within Circles.Life. This individual will be responsible for managing and coordinating organizational- wide efforts to ensure Performance Management (PM) are developed and managed using a data-driven approach that sets priorities for improvements aligned to ongoing strategic initiatives. The position will also maintain effective programs for retention, promotion and succession planning. WHAT YOU'LL DO:

• Act as the subject matter expert and own in the design, development and implementation of the PM and talent review process that is required to achieve business goals and results in the creation of an internal bench of top talent.
• Collect, analyze and maintain data gathered to inform targeted leadership development (e.g., succession planning).
• Participate in organizational strategic planning and provide leadership for PM policy development.
• Research and assist in the development of PM training programs that focus on enabling the workforce to achieve improvements with priority organizational concerns.
• Develop, initiate and maintain effective programs for workforce retention, promotion and succession planning.

WHAT WE ARE LOOKING FOR:

• Bachelor's degree in human resources or related field.
• 10+ years of broad HR experience including talent management and performance management.
• Experience designing, developing and supporting organization-wide talent management programs that cover performance management, talent development, coaching, succession planning, data analytics and relationship management.
• Experience in design and implementing end-to-end performance management programs.
• Previous experience in capturing metrics and producing various employment reports.

BENEFITS: One of Circles.Life's key missions is to build the best place to work and grow. In order to do that, we offer:

• Exponential career growth & ownership - Completely own your own career and determine how fast and in which direction you grow. Being in a hyper-growth environment means having the opportunity for 10x the learning at 10x the speed; watch your role expand as the company expands.
• Impact from Day 1 - Translate idea to action and help us to blaze the trial for innovative products and shake up the telco world, and beyond.
• Talent Development - We stand for a culture of continuous learning and growing. Besides structured career development paths and quarterly performance reviews, we offer monthly learning brown bag sessions, manager training and L&D budget to support development of professional interests and efforts.
• Attractive Total Rewards (Salary + Equity) - We offer highly competitive salary and bonus inline with top tier technology companies, and equity for ALL employees (up to 6 months of annual salary worth for top performers). That means, unlimited upside based on company's performance.

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.