Job Description

Plan work schedules and make sure events and meetings run smoothly. Research and recommend room rates for implementation. Assist in dealing with customer complaints and comments. Assist in dealing with problems as they arise and day-to-day trouble shooting. Supervise maintenance, supplies and furnishings. Co-ordinate security services ensuring that security is effective. Ensure compliance with licensing laws, health and safety and other statutory regulations. Assist in planning and organizing accommodation. Overall commercial responsibility for planning, organizing, directing and co-coordinating the work and resources involved in running services like front-of-house (reception, concierge, and reservation). Confer and cooperate with management personnel in formulating administrative and operational policies and procedures. Direct and coordinate activities of operations department to obtain optimum use of equipment, facilities, and personnel. Conduct performance appraisal/review for all members of the department. Enforce compliance of operations personnel with administrative policies, procedures, safety rules, and governmental regulations. Assist in the recruiting and monitoring of staff. Responsible for the day-to-day management of the operations of the Hotel. Take stock control and maintain minimum levels. Keep abreast of price changes and recommend adjustment of costing as necessary. Any other duties assigned.
Not Specified