Duty Manager

Singapore, Singapore

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Support Front Office Manager to supervise and coordinate front office operations
Manage service recovery for escalated guests' concerns and feedback
Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction
Collaborate with various departments on guests' special requirements and requests
Monitor front office operations to ensure adherence to organizational standards and procedures
Monitor room inventory levels and reconcile discrepancies
Manage staff performance to achieve departmental goals
Provide coaching and guidance to improve staff work performance
Manage emergency situations
Record and report all unusual events to the Management
Other ad-hoc duties and responsibilities as and when assigned

Requirement:

Job Type: Full-timeSalary: Up to $3,800.00 per monthBenefits:

Schedule:

Supplemental Pay:

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