Job Description

for Duty Manager T4 Blossom Responsibilities * Lead the Service, F&B and Cleaning teams to operate the lounge * Oversee day-to-day operations to deliver high level of service f for Duty Manager T4 Blossom Responsibilities Lead the Service, F&B and Cleaning teams to operate the lounge Oversee day-to-day operations to deliver high level of service for our guests consistently Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards Handle administration duties include staff roster and duty assignments Resolve personnel problems, hire new staff, and evaluate staff performance Contribute ideas and develop innovative programmes to enhance customer satisfaction Prepare various business reports and participate in ad-hoc assignments Undertake a busy and fast paced role with varied duties Review work procedures and operational problems in order to determine ways to improve the services, performance and safety Co-organize and direct staff training programs with the training department, resolve personnel problems, hire new staff, and evaluate employee performance Handle and resolve issues or complaints in a professional manner Any other duties assigned and competent to do so Requirements A minimum of 3 years' relevant experience at supervisory level in hospitality industry Strong leadership skills, mature, outgoing & guest oriented, good communication skills Proactive, enthusiastic , strong sense of responsibility and positive thinking Able to work independently and under pressure Excellent command of spoken and written English Shift duty is required