Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist the Front Office Manager to supervise the front of the house and Club lounge operations
• In the absence of higher management to make decisions regarding operational problems
• Coordinate and work closely with all departments regarding daily requirements in the Front Office operations
• Maintain the best relations between management and guests at all times
• Ensure guests are given prompt and efficient services at all times by the team members
• Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel\xe2\x80\x99s interest
• Esnure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room
• Monitor closely guest\xe2\x80\x99s room folio high balance daily to prevent losses by the Hotel
• Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
• Responsible for the setting up and updating of the DM\xe2\x80\x99s Log Entry, Comm Entry and to report all unusual events to the higher management
• Responsible for all emergency procedures and coordinate closely with the Security Department
• Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements
• Liase with the IT Department on any faults of the system at times of emergency
• Ensure strict control of the operations of the computer systems and peripherals

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a \xe2\x80\x9cpassion for perfection\xe2\x80\x9d and work in a dynamic environment. In addition, the candidate should possess:

• Minimum 3 to 4 years of relevant experience
• Minimum Diploma from preferably hospitality or related field
• Proficiency with Microsoft Office Applications
• Knowledge of Opera System
• Well written and spoken English and Mother Tongue
• Excellent interpersonal and communication skills
• Training Skills
• Strong analytical skills
• Self reliant working skills
• People and Customer oriented
• Team Player
• Able to work shift