Job Number 23044698
Job Category Rooms & Guest Services Operations
Location Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
Duties and Responsibilities
The Duty Manager is the representative of Senior Management and will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.
Maintain an accurate record in the Duty Manager\'s logbook of items and incidents which may be of concern to the management and/or which may require further attention. Recognising the department\xe2\x80\x99s top performers. Establishing guest satisfaction and to be able to strengthen business relationships with guests. Ensure the continuous learning and growth of associates within the front office department and be able to identify future/potential leaders within the department. Perform other reasonable job duties as requested by Management for the efficient running of department and Hotel in general.
CANDIDATE PROFILE
Education and Experience
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