Job Description

Requisition Number: 178928

Position Title: Quality Designer I

External Description:

EAX SupportOps Lead

Remote from anywhere in Singapore.

At our core, Electronic Arts is a game maker that connects hundreds of millions of players from around the globe to some of the world\'s greatest games. The EAX team is leading the strategy and implementation of important projects for EA\'s community of players to connect them to one another and the games they love to play. These projects include EA app, EA Social and EA Play.

As EAX SupportOps Lead I, you will manage a team of Incident Managers who provide world-class incident management and support for our numerous partners. As part of the broader EAX Support team, you will be an essential contributor to our teams based in Canada, Ireland and Singapore, reporting to the EAX SupportOps Manager.

Requirements:

You\'re someone who can bring the following skills or experiences to our team:

• Have 1+ years\' experience with Operations/Incident Management organisational responsibilities, which include ownership and management of incident escalation, resolution tracking & reporting, service level and people management.
• You convey complex, technical concepts to our executive staff, business sponsors, partners and technical resources in clear language.
• You can quickly ingest and apply new concepts, principles, and solutions.
• You foster a culture of learning and improvement.
• Understand the rigorous demands a 24x7 real-time online operational environment requires.

Responsibilities:

In a typical week, as a Lead, you would\xe2\x80\xa6

• Head up a regional team of 3-6 experienced Analysts at the forefront of issues affecting EA services.
• Coach employees using development processes that provide an overall context and framework to encourage employee contribution, which includes goal setting, feedback, and performance development planning.
• Maintain employee work schedules, including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Empower our Incident Managers to provide world-class management during all Major Incidents.
• Work with the engineering and operations team to agree on and implement ongoing improvement to process, metrics, and framework.
• Recognize and celebrate team and team member accomplishments and performance.

Additional Information:

• As part of our follow-the-sun model:

• This role is required for 24/7 operations and is a remote-friendly role; however, the core hours will be between 06:00 - 16:00 SST
• As part of a predefined schedule, you will have some weekend/overnight on-call work.
• You are also expected to work on public holidays if required.

City:

State:

Community / Marketing Title: EAX SupportOps Lead

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We\'re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 0

Can this position be remote?: 1

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We\'re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Electronic Arts