Job Description

Benefits Summary:

• Basic up to $2,800 + Performance Bonus

• Benefits

• -Annual Leave from 14 days to 18 days

• -Medical Outpatient insurance coverage

• -Group Hospitalization and Surgery insurance coverage

• -Group Dental insurance coverage

• -Performance bonuses subject to company\'s and individual\'s performances

• Mon-Fri: 9AM-6PM

• Tampines
  

Responsibilities: Inventory (On-line)

• Conduct daily stock checks of products and report findings to Inventory

• Planner, Senior Security Specialist and Retail Manager.

• Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks.

• Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post)

• Maintain and update records that will be used as references for checking and validation of items

Master Data

• Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team

• Liaise with Retail Operations in printing of new price tags for items with correct price tags

E-Commerce Admin

• Process online orders including printing of packing list, delivery Order and receipt

Distribute orders to packers

• Liaison between CAG and frontline staff from goods order and goods delivery

• Track order fulfilment status

• Administrative duties such as filing of E-commerce documents

• Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock

• Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

Customer Care

• Handle online customers\xe2\x80\x99 enquiries, feedbacks and reservations

• Maintain strong partner with Changi Customer Centre team & Fulfilment Centre

• Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

General

• Any other duties which may be assigned by the immediate supervisor/manager from time to time.
  

Additional Information:

• Diploma in Business Admin or Retail Management

• At least 1 year of relevant admin experience in retail or travel retail work environment experience preferred

• Strong interpersonal skills with mature disposition

• Prior customer/client service experience is an advantage

• Ability to partner with multiple stakeholders

• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word

Fluent in English and possesses good interpersonal and communication skills

• Open to working in Changi Airport and willing to work on rotating weekends and shifts
  

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