Job Description

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

• excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

https://careers.apac.bnpparibas/

Position Purpose

The team is responsible for supporting core trading applications which are very critical for our
business in Global Markets
This role is to provide 1st and 2nd line Support for of Ecommerce Applications and also FX Options
Business:

• In house Global eCommerce client facing trading systems used during Asia hour for Global Market , ALMT and Global Digital banking for business line of FX ,MM Treasury ,Structured products, Secondary Market, Treasury Deposit, Rates, Corporate FX Payment/Cash management and Commodities
• Asian sites users (Traders , Marketers, Middle Office, Back Office, Client Services, External Client)
• In house Global FX Options trading systems during Asia hour for Global Market that covers front to back activities within FX Options business: pricing & risk, trade capture and lifecycle and overnight batches

Responsibilities

Direct Responsibilities
Participate in

• Daily early shifts from 06:30am SIN, on a rotation basis
• Regular monthly weekend support (Saturday) of end of day batches
• Bank holiday cover, on a rotation basis
• Follow the sun support model with handovers from New York and to London
• APAC Template - November 2018
• Classification : Internal
• Some weekend work (DR drill , post release checks)
• Managing reported incidents timely: logged, investigated, understood, explained and followed up to avoid reoccurrence.

Active involvement with :

• End users (Traders, Quant, Risk Manager, Client Services, Marketers and or Directly
• with External clients)
• eCommerce client support groups
• Local and Global Project Manager , Business Analyst and Developers
• Local and Global Infrastructure groups (DBA, Market Data, Networks, Windows Server)
• Auditor , Compliance

• Operational efficiency improvement including automation that requires scripting e.g. python
• Detailed problem/ queries Investigation and provide immediate solution/ workaround
• Incident and Problem Management
• System checks and Application Monitoring
• Configuration, Change & Release management including pre and post release check

Technical & Behavioral Competencies

Technical Skills:

• Scripting / Programming Language: Python, Java, PL/SQL , Oracle, Java Script , Excel macro knowledge of the technologies: FIX, TCP/IP, TIBRV, MQ and other middleware
• Support Tools : Dynatrace, Scada , Splunk

Knowledge/Skills/Experience Required:

• Outspoken and client facing support /communication experience
• Front Office (Sales & Traders) business support experience
• Familiarity with End of Day batches process
• Incident and Problem Management experience
• Familiar with application log investigation and analysis
• Strong interest in Trading, Electronic Trading and Financial Technologies

Desired skills (but not necessary)

• Knowledge of Electronic trading business
• Knowledge of FX Options

Language Required:

• English fluent

Other Requirements:

• Genuine interest and motivation in supporting trading systems or electronic trading systems
• Strong desire to investigate and resolve issues in the short term (workaround / setting up procedure) and longer term (participate to the definition of proper fix)
• Interest to work in financial IT and focusing on long term plan of improving business with IT
• Inquisitive mind. Think out of the box and be creative
• Good personal organization to follow up simultaneously a very large number of support issues
• Understand users\' need and convert them to IT requirements.

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