eCommerce Customer Service Specialist Job in Luxasia

Ecommerce Customer Service Specialist

Taguig, Philippines

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Description of Duties:

Respond to ecommerce Customer Service chats from 10am-7pm
Provide real-time response to customer's inquiries and concerns and ensure the brand provides the highest level of customer service
Assist in addressing customer's order concerns and liaise with respective teams until concern is closed
Document customer concerns
Report customer concerns to the marketplaces as needed
Upsell products to customers
Remain up-to-date with brand campaigns, product catalogue, promo offers, and category trends.
Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

Requirements:

Strong communication and writing skills
Strong project management skills
Strong attention to detail
Strong problem solving skills
Knowledge on beauty
Quick learner with the ability to absorb extensive information on brand's products and product offerings
Ability to multi-task, prioritize and manage time effectively

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