Job Description

The Huayi Shang Hang story began in the 1980s. In the two decades of tradition and history, Huayi has made customer service a hallmark of its operations, earning our company its reputation as a reputable, reliable and responsible importer and exporter. Huayi Shang Hang Importers & Exporters Pte Ltd is now one of the leading distributors in the consumer kitchenware sector in Singapore, specialising in kitchenware and household products. We provide professional and customised sales, marketing and logistics solutions to our stakeholders.

We have an extensive distribution network that provides kitchenware and other household products to retail outlets in Singapore, including major super/hyper markets, and consumer household retailers.

We have since opened our own retail store Kitchen+Ware, found both in shopping malls and on e-marketplaces such as Lazada, Shopee and Amazon.



Working Days/Week: 5.5 days

Working Hours: 8am to 5pm on weekdays, 8am to 12pm on Saturdays

Location: 26 Sungei Kadut Loop S729467

Salary: From $2,400 (not inclusive of incentive, bonus)

Benefits: Annual Leave, Birthday Leave, Medical and Dental benefits, Staff discount, Referral Bonus, Incentive

We are looking for a highly organised and detail-oriented E-Commerce Executive to join our team. The successful candidate will be responsible for the operations of our e-commerce platforms, including responding to customers enquiries and ensuring the accuracy of our product listings, and assisting in digital marketing efforts.

Main Responsibilities:

Assist the Business Development Manager and E-Commerce Supervisor to develop and execute the e-commerce roadmap in order to achieve or exceed the sales target set by the Management.

Assist in the implementation of online promotions and marketing activities to generate and/or increase viewership/sales traffic.

Upload and update new and existing product listings, ensuring that details such as the prices and descriptions are factual and accurate.

Handle customers\' queries and requests, and manage their expectations through messaging and phone calls.

Liaise with relevant internal departments to fulfil customers\' orders based on established protocols and Service Level Agreements.

Support the day-to-day order processing and invoicing procedures.

Coordinate with external partners to ensure smooth order processing and delivery of products to customers.

Undertake administrative tasks such as data entry and sales tracking.

Perform month-end analysis of our products and our competitors\' product offerings and pricings, including analysing customer data and purchasing behavior to identify market trends and opportunities.

Any ad-hoc projects assigned by Management.

Job Requirements:

Minimum Diploma qualifications; Diplomas in relevant fields will be a bonus.

At least 1 year working experience in a similar capacity, otherwise a good knowledge of the e-commerce sphere. Those with experience in managing and selling on online platforms has an added advantage.

IT savvy with strong computer skills, particularly in Microsoft Office, ERP, and photo/video editing tools such as Canva, Adobe Photoshop or Illustrator.

Must be organised, resourceful, able to multi-task and work under tight schedules and deadlines.

Good communication and interpersonal skills and must be fluent in English, the official working language.

Able to work independently, yet be a team-player.

Must be task and results-oriented with a positive "can-do" attitude.

UEN: 198404067K

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

InternSG