Job Description

The Senior Assistant, E-Commerce will support E-Commerce operations and provide excellent customer shopping experience to build stronger customer relationships and satisfactions.

KEY ROLES AND RESPONSIBILITIES Customer Service

• Handling all customer related enquiries via email, social media, marketplaces.
• Manage customers feedback, complaints, and service recovery.

• Order Processing (email and marketplaces).
• Create manual invoice and payment link.
• Order refund processing and reporting.

• Promotion campaign setup and testing.
• New product SKU and category pages creation.
• Inventory availability and expiry date update.
• Category Page Management.
• Promotion and product images update.
• Technical troubleshooting errors.
• Improving product name, descriptions for SEO.

• Update brand store banners, product details and promotion.
• Ensure orders are processed and shipped within stipulated timeline.
• Respond to customer enquiries.

• Tracking slow moving items and product near expiry with eStore and Arief for team members to run staff sales, clearance sale, GWP, giveaways, etc.

• Setup staff sales promotion page.
• Process orders and payment.
• Create sale entry and invoices.
• Handle customer enquiries.

• Order Processing (e-store, email, online marketplaces).
• In-Country Order Fulfilment Processing for last mile delivery.
• Email customers to provide tracking links.
• Sales reporting (daily, weekly, and monthly).

• Diploma or GCE \xe2\x80\x9cO\xe2\x80\x9d level qualification.

• 1-2 years relevant experience preferred.
• Possesses excellent customer service mindset with good communication skills.
• Good written and verbal skills (English and Mandarin).
• Organized and meticulous.
• Proficient in Microsoft (Word, Excel & Outlook).
• Able to multi-task and adapt to fast-paced environment.
• Singaporean & PRs only.