Job Description

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are on a mission to build the world\'s leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives \xe2\x80\x93 not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

RESPONSIBILITIES

• To provide counselling services to prospective students and parents on studying in overseas (mainly United Kingdom, Ireland, Canada) assist them in their education options to institutions who IDP represents, to the point of enrolment.
• To act as the key liaison personnel for respective university partners assigned, ensuring the team is up to date on any progress or updates pertaining to the institutions.
• Provide support to the team in outreach activities, roadshows, exhibitions, events and school talks.
• To ensure targets or KPIs set are achieved or exceeded.

Supporting the Student Placement team in any other ad-hoc activities/tasks administratively

Key performance areas include delivering:

• Speed and Quality of Customer Service Delivery
• Client satisfaction feedback
• High quality of work ( accuracy and speed )
• Technical & professional knowledge
• Good teamwork by supporting teammates tasks and workloads to achieve organisational goals
• Communicating well in a clear and precise context
• Organization & planning capabilities

Requirements:

\xc2\xb7 WHAT WE\'RE LOOKING FOR

o Minimum of 1-2 years working experience in the same or similar industry

o Bachelor\xe2\x80\x99s degree in any discipline from

o Good interpersonal and communication skills

o Ability to handle multiple tasks under pressure and meet deadlines

o Ability to work and operate in a team cohesively and demonstrate team work skills

Good computer skills and familiar with usage of CRM systems

IDP Education