Job Description

World Marketing Group (a.k.a. WMG) is one of four licensed Postal Service Operators in Singapore for 40 years; focusing its business on cross border logistics of mails and parcels with regional warehousing capabilities and customer clearance expertise. A one-stop shop for your logistics needs in the APAC region, WMG is the preferred region-wide partner for post offices, consolidators, and platform owners to achieve cost efficiency through innovative solutions and a single point of contact for multi-destination solutions. Built on the back of our strong commitment to the customer, our clients can expect prompt, responsive and effective project management for their various campaigns and deployments. Headquartered in Singapore with offices across several territories.

Duties and responsibilities:-

• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.

• Expedite all critical orders with local subcontract vendors.

• Assist to manage clients and vendors administratively and operationally.

• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.

• Assist to update SOPs, billing instructions and payment instructions.

• Assist to work on RFQs from clients.

• Assist in the development of both last-mile and traditional businesses.

• Assist to prepare invoices.

• Any other projects as and when assigned.
  

• Minimum Diploma holders or above in any field

• Good command of written and spoken English and Chinese.

• Need to be IT Savvy (especially MS Office tools)

• Knowledge and experience in logistics preferred.

• Commitment to meet tight datelines and reporting requirements

• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.

• A positive attitude is a must.

• Able to start immediately or within short notice preferred

• Fresh graduates are welcome!