Job Description

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• Implementation and support of Microsoft Teams Calling, Recording, Meetings and Direct Routing

• Administer and set policies for MS Teams, Microsoft Voice, Microsoft recoding

• Configure and manage softphone deployment for voice users at bulk

• Monitor and troubleshoot Microsoft Teams voice and recording and configuration via Graph API (integration to reporting and dashboard)

• Perform support duties for a large enterprise Microsoft Teams environment, including optimization, system evaluation and analysis, change management, and customer support.

• Hands on experience on MS Teams and Skype for business Online support and trouble shooting

• End user configuration of Microsoft Exchange suite such as Distribution List, Shared mailbox, Meeting room mailboxes, OneDrive etc.

• Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams, MTRs, and other collaboration tools.

• Create on confluence troubleshooting steps and how-to instructions

• Work well with others and collaborate with a positive can-do attitude

• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints

• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.

• Design solutions to increase service efficiency and perform duties that require expertise in Microsoft 365 PowerShell scripting. Communicate technical information to multiple audiences with varying levels of expertise.

• At least 2 years of experience in Unified Communication domain with Skills - MS Teams/Skype for Business with Enterprise Voice, knowledge and experience on deployment of Microsoft SFB/Teams in large enterprise.

• Troubleshooting unified communications (Exchange/Teams)

• Experience with Microsoft Teams Templates

• Familiarity with Azure admin center and Teams admin center

• Microsoft Certification (Teams Administrator Associate/Collaboration Communications Systems Engineer Associate)

• Understanding of Microsoft 365 Services (Azure, Exchange, O365 etc.)

• Experience with Azure Active Directory (AD) Groups and Microsoft (M365) Groups

• Microsoft Windows 10 operating systems.

• Microsoft Windows Server operating systems.

• Scripting and automation experience in PowerShell, Python, Graph API to automate business processes.

• Power BI and Azure Dashboard

• Understanding in telecommunications, E911, SBC, Country Carrier SIP networks, MS Operator Connect

• A conceptual understanding of routing/switching/QoS, DHCP, DNS, TCP/IP, subnetting, proxies, firewalls and their potential impact on voice, video, and web streaming network environments

• Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills

• Ability to explain technical information to non-technical users. Staying calm under pressure

• Ability to work collaboratively with others, take the initiative to troubleshoot issues, and offer guidance and recommendations for improvements

• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.

• Experience using ticketing systems like HPSM, Infinity or JIRA.

Quess Corp