Job Description

Job Summary: As an Engagement and Customer Success intern, you will collaborate closely with our IT divisional partners, business stakeholders, and development teams to unlock the potential and value of Hyperautomation and AI technologies. Your role will involve crafting and implementing engagement strategies, conducting product and market analysis, designing marketing and educational materials, and facilitating information sessions and trainings to improve product awareness and adoption.Team Overview: Our team focuses on leveraging Robotic Process Automation (RPA) technology using UiPath, Business Process Management (BPM) technology using APPIAN, and other AI technologies including Natural Language Processing (NLP) and GPT Model to drive innovation and enhance business processes.Roles and Responsibilities:

• Craft and implement engagement strategy for business teams on generative AI workforce impact, change management, and product adoption.
• Plan and facilitate information sessions and trainings with teams to improve product awareness and adoption.
• Build customer journey and conduct product and market analysis to identify pain points on customer journey and provide recommended approach.
• Design marketing and educational materials suited for teams seeking more information and learning opportunities.

What You\'ll Learn:

• Enhance analytical and problem-solving skills through the identification of business challenges, evaluation of potential solutions, and data-driven decision-making.
• Hone consultation, stakeholder management, and communication skills through project management experience, fostering successful collaboration and project outcomes.
• Gain familiarity with a range of automation and AI platforms and tools, enabling the selection of the most suitable ones for different business processes and projects.
• Expand your professional network by engaging with individuals from diverse markets across JCAP (Japan, China, Asia Pacific) and beyond, creating opportunities for knowledge sharing, collaboration, and career growth.
• Generate innovative ideas, propose strategies, and implement engagement plans for regional and global audiences, showcasing creativity and contributing to the organization\'s success.

Qualifications:

• Passionate and eager to learn new things.
• Collaborative and proactive in teamwork.
• Good communication and presentation skills.
• Ability to work in a dynamic and fast-paced environment.
• Design thinking skills are a plus.

Current Employees applyCurrent Contingent Workers applySearch Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status: Intern/Co-op (Fixed Term)Relocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements: HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date: 12/31/2024*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

MSD