Job Description

ENTERPRISE CUSTOMER SUCCESS MANAGER We are looking for an Enterprise CSM who is excited to work with some of the largest and most innovative companies throughout their journey to drive successful outcomes for them. Kevel is a cloud-based, innovative advertising technology company that provides a suite of APIs for building user - first, customizable ad serving solutions quickly and easily. Our customer list is already a global who\'s who in the Internet space with names like Yelp, Ticketmaster, Strava, WeTransfer, and Klarna, to name a few. JOB OVERVIEW Our Customer Success Managers own our customer relationships, provide strategic and/or technical guidance, and collaborate daily with other internal teams to make sure our customers have what they need to be successful. With a growing SEA customer base we are looking for our first CSM Singapore hire to own our existing and future partners for this region. Some existing Kevel partners in the region include; PropertyGuru, Accenture, Bukalapak & Delivery Hero. LOCATION: Remote - Singapore. Applicants located anywhere within Singapore are encouraged to apply. Applicants must be eligible to work within Singapore. WHAT YOU\'LL ACCOMPLISH:

• Make our customers successful while developing long-term relationships with them
• Gain customer trust by becoming an expert on Kevel\'s products, the customer integration, and developing a deep understanding of the customer\'s business and objectives
• Manage and own the customer relationship for ~15 Enterprise accounts
• Working closely with our Solutions Architects, drive the successful onboarding and implementation of our new customers
• Proactively identify opportunities and potential risks, and work closely with Account Executives and Solutions Architects to develop account specific growth and retention plans
• Be the voice of the customer to Kevel\'s Product & Engineering teams and advocate for solutions to customer pain points

SKILLS YOU\'LL BRING WITH YOU:

• Proven experience in a customer-facing position (CSM, TAM) working with enterprise customers, preferably in the ad tech industry
• Strong grasp of the overall advertising ecosystem is preferred
• Good knowledge of RESTful technology with working knowledge of APIs
• Comfortable building and managing relationships with VPs and C-Suite
• Excellent presentation, interpersonal, and communication skills
• Demonstrated ability to articulate goals, needs, and deliverables clearly to different audiences
• Strong analytical skills to identify trends and make data driven business recommendations
• Experience creating and delivering QBRs
• Self-motivated with the ability to thrive in a remote-first culture
• Curiosity and a willingness to search for answers

WHY YOU\'LL LOVE WORKING WITH US:

• Fully Remote Team: We are a 100% remote work environment with employees located around the world. You are welcome to work from home, a WeWork office, or an equivalent co-working space.
• Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
• Flexible Benefits: Flexible benefit offerings ensuring company paid coverage for you and your family.
• Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it. We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!)
• Home Office Stipend: You\'ll receive a new windows or mac machine (your choice) + a $500 home office allowance to purchase what you need to set up your work space properly!
• Parental Leave Support: We support both primary and secondary caregivers with salary continuation and benefits when our employees are growing their families.
• Free press benefits: Kevel believes all employees should have access to legitimate news sources. You\'ll receive a $300 annual allowance to subscribe to the news source of your choice.
• You\'ll work with an award winning team! We\'ve won numerous Best Places to Work Awards for several years and counting! We\'ve also won many awards for our Innovation, Business Intelligence, and our best-in-class products (Software of the Year, Cloud Company of the Year, Best Ad Tech and API Innovator).
• Full transparency. We embrace transparency and encourage you to read more about what we value through our Company Constitution and Employee Bill of Rights, our About Kevel page, and Careers Page.

Hiring Guidelines by Country: Kevel hires new team members in countries around the world. Some roles may carry specific location-based eligibility requirements. Our Recruitment Team will share the specific benefits that are available in your location, and can help answer any questions about location specific eligibility requirements and benefits after the recruitment process begins. Pay Transparency: For candidates in Colorado and New York who are interested in requesting specific compensation and benefits information for this position, please contact the People team at pay-transparency@kevel.com and we\'d be happy to help!

ABOUT KEVEL

Kevel (previously Adzerk) offers the infrastructure APIs needed to quickly build custom ad platforms for sponsored listings, internal promotions, native ads, and more. We are committed to helping publishers drive new revenue and take back the Internet from ad tech giants like Google, Amazon, and Facebook. Kevel was founded in 2010 in Durham, North Carolina. We embrace remote working culture with our entire team being spread across the United States, United Kingdom, Portugal and Singapore! Kevel is proud to be an inclusive workplace with one goal in common \xe2\x80\x94 we want to make the internet a better place.

ALL APPLICANTS ARE WELCOME, EXACTLY AS YOU ARE

We\'re building a global community - one that\'s safe for people of all backgrounds and walks of life. Our policies and way of working are guided by our core values of inclusivity, trust, empathy, and respect. We know we have more work to do, but firmly believe that our work is at its best when everyone feels free to be their most authentic selves. Kevel is an equal opportunity employer, and we\'re proud of our ongoing efforts and commitment to creating a diverse, inclusive, and transparent workplace where everyone feels respected, heard, safe and accepted. At Kevel, we embrace our differences and consider diversity a superpower that drives the success of our organization. We highly encourage people of all backgrounds and perspectives to apply, even if your experiences don\'t meet every requirement in the job description. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people, veterans, and people with disabilities. Individuals seeking employment at Kevel are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.