Job Description

Job Overview:

This position works with our partner Kevel to enable customers to build innovative and relevant advertising and content experiences quickly and easily.

Our Customer Success Managers own our customer relationships, provide strategic and/or technical guidance, and collaborate daily with other internal teams to make sure our customers have what they need to be successful. With a growing SEA customer base we are looking for our first CSM Singapore hire to own our existing and future partners for this region.

Responsibilities and Duties:

• Make our customers successful while developing long-term relationships with them

• Gain customer trust by becoming an expert on the company\'s products, the customer integration, anddeveloping a deep understanding of the customer\xe2\x80\x99s business and objectives

• Manage and own the customer relationship for ~15 Enterprise accounts

• Working closely with our Solutions Architects, drive the successful onboarding andimplementation of our new customers

• Proactively identify opportunities and potential risks, and work closely with Account Executives and Solutions Architects to develop account specific growth and retention plans

• Be the voice of the customer to Product & Engineering teams and advocate for solutions to customer pain points
  

• Proven experience in a customer-facing position (CSM, TAM) working with enterprise customers, preferably in the ad tech industry

• Strong grasp of the overall advertising ecosystem is preferred

• Good knowledge of RESTful technology with working knowledge of APIs

• Comfortable building and managing relationships with VPs and C-Suite

• Excellent presentation, interpersonal, and communication skills

• Demonstrated ability to articulate goals, needs, and deliverables clearly to different audiences

• Strong analytical skills to identify trends and make data driven business recommendations

• Experience creating and delivering QBRs

• Self-motivated with the ability to thrive in a remote-first culture

• Curiosity and a willingness to search for answers