Job Description

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow us on Twitter via @CyberArk, LinkedIn or Facebook.

What will you do:

From the growing market in need of protection with proven security solution and internal promotions, we are actively looking for a Enterprise Support intern to support our regional market. This will be a broad role that will involve investigating and resolving technical questions related to CyberArk's Product Suite. You will play a vital role in:

• Providing our Global Customers, the technical support that they require relating to CyberArk's product suite, ensuring that they get the most out of their CyberArk experience
• Leveraging your empathy and communications skills to address customer issues, prioritizing customer interactions to expedite urgent escalations
• Collaborating and swarming with your teammates and CyberArk's Engineering teams to resolve customer issues. Analyse ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible resolution within the stipulated service level agreement
• Cultivating an environment of cooperation and knowledge sharing

JOIN US as this is the opportunity to take the next step in your cybersecurity career where you can

• Grow and develop in a role that has a career path into the privileged access and identity security field
• Make a difference in the fast-paced company
• Become the trusted expert in your field
• Make new friends and mentors who can help you in your career path in the real world.

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