Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a Enterprise Technology Services Intern (APAC) to join our growing team in IT Service Delivery based in our shared service centre in Singapore !

Responsibilities:

• Investigate, diagnose, resolve and document computer software and hardware issues raised by end users via the company ticketing system.
• Communicate with end users via face-to-face / emails / chat programs to resolve their IT issues.
• Install and configure company hardware (Windows & macOS) and platforms / software.
• Meet or outperform SLAs and CSAT scores and metrics.
• Troubleshoot basic network configurations, printers, door access and CCTV.
• Plan and undertake scheduled maintenance upgrades.
• Manage company\'s IT asset
• Execute On- and Offboarding of end users across multiple systems and platforms.
• Provide onsite and remote IT support for international users.

Requirements:

• Undergraduates
• Strong oral and written communication skills
• Experience in Helpdesk or 1st level support with hands-on experience managing enterprise servers and
• workstations preferred
• Great team player who can collaborate with others to solve end user issues.
• Excellent customer service and verbal / communication skills.
• Ability to work independently, under pressure and with tight deadlines.
• Excellent customer service and verbal / communication skills.
• Ability to work independently, under pressure and with tight deadlines.
• Highly functional in a fast paced and changing landscape.
• Would be good if you have technical knowledge in: JIRA & Confluence, KACE, Google Workspace, Zoom, Slack, Windows installation, macOS installation, Active Directory, Workplace by Facebook, Microsoft Azure, Microsoft365, IT infrastructure.

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda