Job Description

COMPANY DESCRIPTION

NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life through digital services in the area of daily essentials, health and community care, childcare and education as well as financial services.

The Team We believe that diversity is key to driving an innovative, cohesive, productive and fun workplace! Hence, at NE Digital our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one! Contributing to a social purpose through technology, our team of passionate and dedicated folks are spread into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health and among others! Creating technologies that impacts!
DESIGNATION : EUS Tools Specialist

RESPONSIBILITIES
EUS Tools Specialist designs, maintains and monitors enterprise system software(s) that is used by all employees of NTUC Group of Social Enterprises. Candidate needs to understand the underlying processes used by the organization, design and configure the system software to support the processes. General systematic analysis skills and knowledge of the development platform(s) is required. Candidate also needs good communication skills and a 'service-minded' attitude, since she or he is likely to be a support contact point for the EUS team members, on installation and other tool troubleshooting issues. Technical Skills: Google Workspace, Jira Service Management, ZenDesk, Microsoft Office, OKTA, Microsoft Active Directory, File and Print Services
QUALIFICATIONS

• 5-8 years work experience in IT Tech Support OR relevant certification
• Strong understanding of computer hardware & software (macOS/iOS)
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Thrives in a results-oriented, fast-paced environment

• Excellent track record of successful service delivery
• People-oriented, customer service mindset
• Excellent communication skills
• Naturally positive attitude, with the ability to maintain patience and composure under pressure
• Team-oriented mindset, with a natural willingness to always go the extra mile