Job Description

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1. Guest Relations & Service Excellence

Serve as the main point of contact for VIP guests, regular patrons, and special clientele. Ensure every guest receives warm, attentive, and personalized service that reflects authentic Italian hospitality. Anticipate guest needs, handle feedback and complaints professionally, and ensure timely resolution. Maintain a database of regular guests, preferences, and special occasions to enhance repeat visits. Conduct post-event or post-dining follow-ups to ensure guest satisfaction and loyalty.
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2. Event Planning & Coordination

Plan, coordinate, and execute private events, wine dinners, chef's table experiences, and corporate functions. Work closely with the Head Chef, Bar Manager, and Operations team to design customized menus and event setups. Prepare quotations, contracts, and invoices for event bookings. Oversee setup, logistics, guest flow, and on-site coordination during events. Ensure all events are executed seamlessly according to brand standards and client expectations.
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3. Sales & Business Development

Develop event packages and seasonal promotions to drive private bookings and group dining sales. Build partnerships with local businesses, hotels, and event planners to attract new clientele. Track event revenue, costs, and profitability reports. Support marketing efforts for social media, newsletters, and restaurant PR related to events and guest experiences.
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4. Team Coordination & Training

Collaborate with the service and reservation teams to ensure guest needs are well communicated. Conduct pre-event briefings and service training for staff on guest handling and etiquette. Promote a culture of hospitality, teamwork, and service excellence within the front-of-house team.
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5. Administrative & Operational Duties

Maintain accurate booking records, event summaries, and guest feedback logs. Prepare weekly and monthly event reports for management review. * Ensure compliance with local licensing, safety, and hygiene regulations for all events held on premises.