Job Description

The Executive Assistant will be responsible to ensure accurate and timely generation of patient bills, bill size estimates for financial counselling and reconciliation of counter collections to settlement reports.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

Billing and Payment

1. Check batch printed bills (generated from the SAP system) and follow up with Operations department on billing errors, such as Accident and Emergency (A & E) transfer linkage errors. Mail out bills that are in order.

2. Submit e-invoices on government billing portal to bill government agencies.

3. Generate Pharmacy bills (via iPharm system) to companies and notify them to make payment.

4. Generate unbilled reports for verification by Operations departments (e.g. Inpatient, A & E).

5. Cancel/Open bills for amendments by service departments to services, payment mode, payers etc. Ensure proper authorisation is obtained before opening of bills.

6. Liaise and follow up with transferor hospitals to incorporate A & E fees to inpatient bills.

7. Download and summarise late charges report for review by relevant departments.

8. Check for billing under multiple accounts and amend bills for patient merge cases.

9. Process credit card/interbank GIRO (or ZOOM) application forms submitted by payers. Maintain ZOOM database and follow up on termination requests, unsuccessful application or re-applications.

10. Process payment deductions of payment for ZOOM members, and follow up on unsuccessful deduction and related enquiries.

System Integration - Counter Collection

1. Check reports generated from counter departments to ensure collections flow correctly to financial system (SAP), signatories are in place and all supporting documents are in order.

2. Follow up on counter discrepancies and post adjustments to relevant clearing accounts.

3. Post inter-company collections for institutions within Yishun Health campus.

4. Process refunds via manual cheque and credit card, and post refund entries in SAP.

5. Manage cash float exchange from frontline collection counters/departments.

6. Raise ePayment requests to pay commission fees charged by collection outlets, such as 7-eleven and SingPost.

7. Prepare month-end audit schedules with supporting documents for Manager's review.

8. Follow up with Finance Shared Services (FSS) on all uncleared accounts.

System Integration - eFinancial Counselling (eFC)

1. Set up and maintain coding tables in SAP eFC system.

2. Extract historical data from Finance team's database system (AIMS) for review.

3. Refresh, check and revise financial counselling estimates half-yearly by adjusting the padding amount (i.e. estimates for ad-hoc consumables), where necessary.

4. Perform user acceptance test for enhancements and work closely with Operations team to refine and improve accuracy of bill estimates.

(B) GENERAL

Manage audit queries.

Additional Information

Career Level

Non-Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Yishun Health is a network of medical institutions and health facilities in the north of Singapore, under the National Healthcare Group. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital. It also includes community extensions such as Wellness Kampung.

With innovation in our corporate DNA and an international award winning Global Workplace Healthcare programme for our staff, there are many valued opportunities for you to grow with us. Take up one of these roles to redefine care with us, the Yishun Health way!

Khoo Teck Puat Hospital (KTPH), a 795-bed general and acute care hospital, opened in June 2010. Serving more than 550,000 people living in the northern sector of Singapore, KTPH combines medical expertise with high standards of personalised care, set within a healing environment, to provide care that is good enough for our own loved ones.

From intuitive wayfinding to logical clustering of services, KTPH's design is focused on providing a comfortable and hassle-free experience for patients. The building has garnered numerous awards for its green and energy efficient design, with wards that have views of greenery and naturally cool air. KTPH also provides a wide range of outpatient specialist services. KTPH is part of Yishun Health, a network of medical institutions and health facilities under the National Healthcare Group in the north of Singapore, which also includes Admiralty Medical Centre, Yishun Community Hospital and extensions such as Wellness Kampung.

Vision

Adding years of healthy life. Mission

Provide good quality, affordable and hassle-free healthcare with science, love and wisdom.

Our Care Philosophy

Care that is good enough for our own mothers without making special arrangements.

Additional Company Information

Registration No.

53371547D

Company Size

2001 - 5000 Employees

Average Processing Time

27 days

Industry

Healthcare / Medical

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