Job Description

What the role is:

We are looking for service-oriented individuals to join the Operations & Facilities Management Department which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at Mandai Crematorium & Columbarium and will play a key role in providing after-death care service.

What you will be working on:

Your job responsibilities include:

Attend to customers on applications for services provided at the Mandai Crematorium & Columbarium

Attend to public enquiries/requests made via telephone or email or in person

Review and process applications submitted by the applicant

Perform daily revenue collection checks and compile revenue reports

Perform administrative duties e.g., data entry, filing and sorting of documents

Perform other duties assigned by supervisor

What we are looking for:

Job Requirements:

Experience in Frontline E-services preferred

Prior working experience in customer service would be an advantage

Good Knowledge of Microsoft Office Applications

Willing to work in after-death care service environment

Mature, independent, responsible and resourceful

Tactful, approachable and patient

Meticulous and ability to multi-task

Ability to interact and foster teamwork

Communicate in a friendly manner and enjoy working with others

Good organisational and administrative skills

Willing to take initiatives

Willing to work on weekends and public holidays

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

About National Environment Agency:

The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations. For more information, visit www.nea.gov.sg

National Environment Agency