Job Description

The shortlisted candidate is to ensure timely completion of medical reports and the medical information is released in accordance to hospital policy. He/She will also assist in daily supervision of Medical Reports Section operations.

Duties and Responsibilities

• Register and process medical report requests, including cashier function for medical report payment.
• Handle all email, phone and mail enquiries pertaining to medical reports.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
• Conduct quality check on medical report before release.
• Assist in the preparation of statistics such as monthly performance report.
• Any adhoc assignment as assigned by the supervisor

• G.C.E \'A\' level qualification or Diploma holders
• Preferably 5 years working experience in retail, customer service or healthcare industry. Familiar with medical terminology will be an added advantage
• Proficient in Microsoft Outlook, Word and Excel
• Excellent communication and interpersonal skills
• Service oriented and customer focused
• Positive working attitude, team player and willing to learn.
• Work independently and seek ways to surpass customer\'s expectations

National University Health System