About the Company: Introduced in 2004, 5-hour ENERGY\xc2\xae shots rose to become the number 1 energy shot in U.S.A. in just over a decade. The product is a liquid energy shot that provides energy and focus that lasts for hours. With B-vitamins, amino acids, zero sugar and only 4 calories, it is the healthier and reliable energy choice for consumers. Today, more than 1 million bottle servings are enjoyed by our fans every day. With our launch in Hong Kong and Singapore, we are looking a team member to join us in expanding the billion-dollar 5-hour ENERGY\xc2\xae brand internationally. Designation: Executive, Customer Service (Online) & Administration Job Purpose: The responsibility of the candidate is to deliver good customer service support and order processing for customers of our online store. To support office administration including operations and procedures, correspondence, filing systems, and prepare payment approval assigned clerical functions. Job Duties:

• Handle customer enquiries by providing accurate and pertinent information according to the contact center guidelines and quality standards.

• Resolve customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.

• Effectively interpret the needs of the customers, maintain, and enhance standard of quality for the services offered.

• Build a customer relationship/partnership, which adds value to the customer leading to a long-term profitable relationship.

• Perform all duties assigned to him/her by the team leader and supervisor.

• Perform daily order management processes and review status to ensure seamless customer experience.

• Monitor and review fulfilment of customers\xe2\x80\x99 orders and delivery service performance.

• Maintain and update online content to e-commerce platform.

• Liaise with internal & external party on progress of order.

• Compile monthly and periodic reports.

• Support office administration including office management issues (e.g., stationery, hardware, courier services and travel arrangements).

• Liaise with facility management vendors, including cleaning, catering, and security services.

• Manage payment process including filing of contracts, quotations, and invoices.

• Any other duties as and when assigned by immediate superior.

Key requirements:

• Diploma in any discipline.

• Good communication skills.

• High energy with positive \xe2\x80\x98can do\xe2\x80\x99 attitude.

• Team player.

• Meticulous and customer-oriented person.

• Ability to work on your own initiative and meet tight deadlines.

• Proficiency in MS Office (in particular MS Excel, MS PowerPoint and MS Outlook).

• Good clerical and administrative skills.

• Prior working experience in ecommerce and customer service is an added advantage.

• Candidates with no experience are welcome to apply.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Job Types: Full-time, Permanent Salary: $1.00 - $2.00 per month Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Performance bonus

Work Location: One location

• Health insurance